Support Services
Do you need more than a quick phone call to solve your problem?
Journey Systems offers both on-site and off-site support. Call our support team to get the help you need.
ON SITE.
Avoid down time and gain convenience with our onsite service option. All of our onsite service technicians are A+ certified and are able to quickly and efficiently diagnose all of your computer problems. Whether you are a home user or a business we have solutions for your PC or network. We are typically available the same business day for onsite service. Onsites are available Monday through Friday from 9:00am to 4:30pm(EST).
NETWORKING.
Journey Systems can install and maintain your wired or wireless networks. Specializing in small and midsized businesses we can provide your company Enterprise class IT support at a fraction of the cost of an on staff IT professional. Contact us today at 513-831-6200 or 1-800-348-3051 to discuss your networking needs.
NEW! REMOTE ASSISTANCE.
Computer service & customer convinience hasn’t always gone hand in hand. Now, with remote assistance from Journey Systems™ its never been easier to recieve computer support when you need it, FAST! Journey Systems™ remote assistance software is free and can be “Downloaded” here. The remote support is $80.00 per hour. This new support feature comes installed standard on all new Journey Systems™ computers. Our Remote Assistance software is secure & 100% spyware free.
NEW! PICKUP & DELIVERY.
If you need fast, affordable, and convenient PC support then our pickup & delivery service is right for you.
Our A+ certified technicians will come pickup your PC for only $40. Then, if you need us to drop it back off for you its only another $40. Quick, simple and convenient is how we roll with todays fast paced life-style.
IN STORE.
Tired of over the phone tech support? Can't find a fix for your PC troubles on a web forum? Bring your computer in for a face to face consultation. Our skilled technical staff can quickly diagnose your PC problems for $39.99. Most support issues are resolved in 48 hours! We repair all name brand PC computers as well as our own Journey Systems™ brand.
TIME BLOCK.
At 7200RPM a typical hard drive will spin nearly 7.8 million times in a single day. When you think about that and compare it to the wheels on your car you have to believe that hard drives are fairly impressive little machines, but like all machines they will break and you know when that’s going to happen… when you need it the most. Journey Systems is offering a support solution for your company or even your household budget. Starting at $550 per year Journey Systems™ will troubleshoot any issues you may be experiencing with almost any PC system. Our trained technicians will also provide guidance and suggestions regarding extending the life of your computer equipment and also guide you through any pre-purchase research you are conducting. Servicing your computers and network can be very costly to home users, and especially for businesses. If a problem arises chances are it could take hours to fix. With our Time Block agreements we provide you a discount on our onsite service in exchange for payment up front. We offer Time Blocks of 5 hours giving you a savings of $50 over our standard onsite rate. You may also buy a Time Block as large as 30 hours. That's a savings of $1200.
Journey Systems Time Blocks can be purchased whether you purchased your computers form Journey Systems or another manufacturer. Contact us today, by email or at 513-831-6200 or 1-800-348-3051 to discuss your service needs.
Need help? Call Journey Systems at 513-831-6200 or 1-800-348-3051
Our Service Hours:
9:00AM to 5:30PM Monday − Friday
Closed Saturday & Sunday
Our technicians will be ready to help!
